As promised here it is! A little different this time though. If you are a business owner, please leave a comment including a business tip or technique that has worked well for you. If you are a customer, please leave a tip regarding what aspect of customer service you think is most important. All commentor's will have their name entered into a drawing. One name will be randomly drawn and that person will receive a $15 credit toward any purchase from Cherry's Creations. Please be sure to include contact info with your comment.
All tips may be compiled used in an upcoming blog article.
Have Fun, Comment away! Contest ends January 20th.
Thanks for participating.
15 comments:
Ooh fun contest!
Here is my tip:
Since I joined Etsy I have learned that you have to be involved in the forums and get your name "out there" and make friends. You win 2x when making friends, for one, you make a FRIEND and for another you make more sales the more friends you have. Friends like to support friends. I buy from my friends a lot on Etsy! I look at their shops first before searching elsewhere.
Hugs,
Anastasia
My tip is to include a free item when you ship an order to someone, because it's sooo nice to open up your package and receive something you're not expecting! =) It's a good way to spread the joy! =)
Peace
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Char
those are good tips :) I have done the free item thing with the few orders I have had.
I guess my only tip is to network as much as you can online. I started using Twitter and have had two sales in the past two weeks. For someone who had like 2 sales in the span of about a 6 months, that's huge. :)
Susie
SanctumDS
http://sanctumds.blogspot.com/
http://sanctumds.etsy.com/
Just like your mom always told you..."Treat others the way you want to be treated!" That is my sellers advice. Make them feel like they are your most important client and give them the world....HaHa....or 10oneworld (on Etsy)!
Here is my business tip:
If you're not on a team, join up with a couple Etsy friends and swap business cards so when one of you sends out an order, you include your friends' business cards along with yours to increase everyone's exposure.
the customer is always right.
Promptness is important in customer service. When I'm contacting CS, I have a problem and it means so much when the person on the other end gets back with me quickly.
ldbollen at yahoo dot com
My tip is about customer service. I recently contacted a supplier because my order had not arrived (it had been three weeks). She got extremely defensive. DON'T do that. I will not be purchasing from her again because of that. Of course the order came three days after I contacted her. All I was asking was when she had mailed it.
I think customer service is very important!!
mompotter
As a customer, I always appreciate a little handwritten note with my order. It personalizes the experience, and is a reminder of why handmade ROCKS!
Including a business card with a note on the back offering a discount code for returning customers is also great - I keep these for when I am ready to shop again.
heidig@gmail.com
One shop I bought something from included a very vibrant bookmark of their shop logo. I always use it when I read now, and check the store often!
Sales have been really slow in the new year. But I've had more "hearts" lately which means more lookers at least. But you have to get on the forums, "heart" other shops, make treasuries, and promote promote promote!!!
I must say, that as a customer - I really appreciate handwritten notes w/ packages. Maybe it sounds corny, but seeing the handwriting and imagining someone else (someone you don't know), writing that for you is neat...and makes it all the more special. :)
Well, I'm a buyer & I've had great experiences w/ Etsy! I think what's really important is to keep the communication up between seller & buyer. For example, convo. them when you ship it and ask them to convo. you back when you receive it...buyers will probably then be reminded to leave you (positive!) feedback too! :)
gjw823@aol.com
I agree w/ some of the others that it is fun to receive little "surprises" with orders...but if that gets too pricey or takes up too much of your time, you don't need to. I must say that I enjoy it when my address is typed in a cute font, or there colorful shreds of paper cushioning the item, etc. - that's fairly simple and it's a nice fun "touch."
springshoot5@aol.com
Well, here's what has been happening to me...
when the Lord spoke to me about a direction for my shop and I listened... my sales increased!!!
A couple of days ago my DH shared his thoughts and I submitted and sales increased again...obedience!!!
♥Aunt Sue
auntsuesoldnewlovely.etsy.com
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